Copy of Terms of Service Email
Assume that everything is being recorded including conversations phone calls and video is always on in studio with sound recordings and mostly on in Mobile Grooming studio!
PLEASE USE APPOINTMENT REQUEST FORM TO MAKE REQUEST AN APPOINTMENT
PLEASE CONFIRM TIME AND DATE IS GOOD FOR YOU BY SIMPLY REPLYING TO THIS EMAIL IF WE HAVE NOT ALREADY SPOKEN ON THE PHONE REGARDING THIS APPOINTMENT! WE TAKE CASH AND CREDIT CARDS (6% fee will be added to total charge ON CREDIT CARDS)
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We would like to remind you that your pet has a Mobile Grooming Appointment on at __
If you have made arrangements to come to use please ignore the mobile portions of this email but other stipulations do apply.
Feedback and reviews are welcome but if you have any issues with my service please let me know. We offer a 3 day unconditional guarantee even if you change your mind from original instructions.
If you are dropping of your pet for boarding this email is only a reminder of date and time and pickup time as we don’t offer a traditional drop off grooming service and any pet left 10 min beyond pickup time will be put in daycare at an additional charge. For any questions call 256-738-7297 256-PET-PAWS if no answer leave a message as cannot hear phone if in kennel or if grooming I don’t usually have phone with me and cannot always hear if i do.
Please note that we ask for a + or – 30 min grace period to arrive at your location for mobile grooming as traffic and directions can delay us. If you need to contact us by phone please call cell 256-486-1012. don’t text as this function is disabled when driving and leave a voice mail message if no answer a we cannot always here the phone if were grooming a pet you can also email us at bradford@groomersdirect.com
Please let us know if your need to cancel at least 48 hours and not less than 12 hours. No Shows at studio or cancellations day of appointment, other than for an emergence or sick or injured pet, or not at home for appointment that have not contacted us to arrange access to pet or pets so that they may be groomed will be charged 50% of total grooming charge including convenience fee which may be required before a new appointment will be scheduled as we are unable to fill an appointment that is canceled on that same day it is scheduled and it makes it harder to keep schedule appointments with other clients that have appointments for that day. We offer individualized attention to each client and their pet or pets by appointment only and it costs us money when a cancellation happens especially after confirmation of appointment is made.
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We look forward to serving you and your beloved pet with the best possible grooming experience and loving attention we know you have come to expect from use at Groomers Direct Mobile Dog Grooming.
Thank you,
Bradford
GroomersDirect.Com
256-PET-PAWS
256-486-1012